Frequently Asked Questions
If you are a customer in need of support please look through the FAQ’s or Help sections for an answer to your question. If you don’t find the answer to your question, please use the Contact Us messaging system or email us at www.StellarAuctionsLLC.com
How do I sign up/ register for an account?
Click on the ‘Register to Bid’ link in the upper right corner of the website to start the new bidder registration process.
Fill out your First Name, Last Name, Email Address and Phone number. Click on the Google Captcha and then the ‘submit’ button will appear.
The system will automatically send you an email that verifies your email address and then you can proceed to complete your registration. If you do not see this email in your inbox, make sure to check your SPAM/JUNK folder. In the email is a ‘Register here’ link – click on this link to continue to the final step of registration.
Once you receive your verification email and click on the link to continue the registration process, you’ll come to the final page of registration. Choose a password that is at least 8 characters long and has at least 1 special character, 1 lowercase character, 1 uppercase character, and at least 1 number. You must enter the same exact password twice to confirm.
Some fields on the registration form are required – these will be marked with a red asterisk.
To complete the registration, ensure that all required form fields are filled out and then at the bottom of the page check the box to certify you are 18 years of age or older, and check the box to agree to the Terms & Conditions. You can click on the word ‘Terms & Conditions’ to view and download/print the Terms of Registration for your records if needed.
The last step is to check the Google Captcha box to confirm you are not a robot and then the green colored ‘Submit’ button will appear.
If there is an issue, scroll back up the page and make sure all required fields have been filled out. Once you hit the submit button, the next page will tell you if you’ve have successfully registered and provide you your bidder#. You will also instantly receive an email letting you know if your registration was accepted or if your registration requires manual approval on our end.
How do I place a bid?
If you are logged in to your Bidder account, simply enter the auction to view the items and click on the ‘Bid Now’ button of the item you wish to submit a bid for.
When you click on the Bid Now button, a pop-up window will appear as seen below. On this page, the minimum next required bid will be automatically filled in for you. You can override this amount and enter a higher amount if desired. The 2nd box (red arrow in the screenshot below) is where the optional Max Bid can be entered. If a Max Bid is entered, the system will automatically bid up to that amount for you. This is a very handy feature as it allows you to enter the maximum amount you’d be willing to pay for the item and not worry about getting outbid in the last moments of the sale.
When ready, click on the ‘Place Bid’ button. The next page will allow you review your bid as seen below. To submit your bid, click on the Place Bid button on this bid confirmation page here.
The final page will give you the status of the item after you’ve successfully submitted your bid. If you are winning, you will see a message like the one below.
Another bidder may have previously placed a Max Bid on the item, and if your bid did not surpass the other bidders Max Bid, you will see a confirmation that the bid was accepted, but that another bidder has placed an equal or higher bid. In this case you can try to bid on the item again for a higher amount.
When you return back to the Auction, you will see a page that looks similar to the screenshot below. The ‘Bid Now’ buttons are colored as follows:
GREEN = you are currently the high bidder
RED = you bid on the item but are not the current high bidder
BLUE = you have not bid on this item
Is there a deposit required to register on your website?
No. You only pay if you win something!
However, we do require that all registrants supply a valid credit card for their account at the time of registration for verification purposes.
How long does it take for new registrations to be approved?
As stated in the website terms, new registrants will not be able to bid immediately. All newly registered account information WILL BE VERIFIED before the account is activated. Account verification / activation can take up to 2 FULL BUSINESS DAYS.
I forgot my username and password. How do I reset it?
Click on the LOGIN button at the top and then the “Forgot your password?” link, enter your email address and click ‘request password reset’.
You will then receive an email containing a link to reset password.
What is the time zone for your auctions?
All Items are sold in Eastern Time Zone (Pennsylvania).
Each item displays the time remaining in the bidding section for your convenience. Please note that it only shows the Days, Hours and Minutes.
Why does the time on my item keep extending?
Each auction item is schedule to end at a specific time. However, all auction items use an EXTENDED BIDDING / DYNAMIC CLOSING feature. Bidding will remain open on any item that receives a bid within the last 5 minutes prior to the schedule closing time. Time extensions are added in 5 minute intervals. Bidding is not over until the lot is marked CLOSED in red letters next to the time left.
Why does the bid increment change?
The bid increment will adjust on items depending on the current asking price for the item and bids received..
How do I cancel or modify my auto bid?
Unfortunately, as stated in the website terms, once you place a bid on an item it cannot be removed.
However, you can reduce the amount for any MAX AUTO BID that has not been reached in the MY ACCOUNT section. Just go to your MY BIDS tab, find the item in the list and click the check box, change the price next to the ADJUST YOUR BID field and click the PLACE BIDS button.
How can I tell if I won the item I was bidding on?
You can monitor your bids in the MY ACCOUNT section of the website under the MY BIDS tab.
Just go to www.StellarAuctionsLLC.com and login. The login link will update to MY ACCOUNT. Click to enter. Find the tab that says MY BIDS. Click to enter. Find the item in question in the table.
IF the item says CLOSED and WINNING, you have won the item. IF the items CLOSED and LOSING, then you did not win the item If you won an item, you will get an email notification once your invoice is ready in your account under the INVOICES tab.
For items closing during the day, invoices are generally run around 11am – 12noon.
For item closing at night, invoices are generally run around 10am the following morning.
Where do I find my invoice / paid receipt?
Once invoices are generated, you will find them under the MY ACCOUNT section of the website.
Sign in and click the “MY ACCOUNT” link in the upper right hand corner.
Find the INVOICES Tab to bring up a table of all the invoices / paid receipts generated by the system.
Invoices are sorted by invoice number (ID) in descending order.
How do I pay may bill with my card online?
Go to www.StellarAuctionsLLC.com and login at the top. Once logged in the, LOGIN link will update to MY ACCOUNT. Click to open. Find the INVOICE tab and click to open. Click the name of the invoice you want to view and pay to open. In the option box, click the PAY INVOICE link to expand the payment section. Make sure you select your card from the CHOOSE YOUR PAYMENT PROFILE Dropdown. Then hit the PAY INVOICE button to complete the transaction.